Privacy policy

This policy explains how we protect personal data for Heurix users.


Data within the Heurix Website is protected in accordance with principles of the EU General Data Protection (GDPR) and the UK Data Protection Act 2018. This privacy policy describes how we use the personal data we collect from you, how we keep it secure and when we would disclose it to third parties.

Data Controller

Heurix is a website that is owned and operated by Cyber-Duck Ltd in the United Kingdom. Any personal data that is processed within Heurix is managed and controlled by Cyber-Duck Ltd. Within this policy, Cyber-Duck is operating as “Heurix”. As a Data Controller, we utilise ISO 27001 accredited information security process ensures that your data remains confidential, integral, and available throughout its lifetime

Third-party Data Processors

We use third-party processors who help us operate our business and website or administer activities on our behalf. As a data controller, we ensure our data processors are GDPR compliant. We will share your information with the following third parties if you have given us your permission and only for these purposes:

Name of processPurposeWhat is processedGDPR compliance
PipedriveCRM & Pipeline ManagementCollect name, role, contact, and company details to engage with prospects and current clients.EU Customers data stored in Germany – GDPR Compliant 
AWSHosting and powering the applicationAll your personal data is processed through AWS services.Your information is stored securely in the Stockholm, Sweden datacentre of Amazon Web Services (“AWS”). Data is stored using industry-standard security mechanisms and delivered to you via secure channels where necessary to provide services to you.
AutoPilotemails and marketing Name, company details and emailDetails

Web browser cookies

Heurix uses cookies, on our website and the Heurix app, cookies are small text files placed on your computer when you visit a website or an app and provide consent.

Heurix will place these cookies on your computer:

Website Cookies
__cfduidMay 10th + 30 DaysDetails
Will be removed 30 days after May 10th- 2021
Google Analytics_ga2 yearsDetails
Google Analytics_gid24 hoursSame details page as above.
Heurix.iocookie:accepted1 yearTells system the user agreed to cookie banner. Only set when the OK button is clicked.
Google Analytics_ga 2 years Details
Google Analytics _gid 24 hoursSame as above 
Google Analytics _gat_UA-200853324-12 yearsSame as above 
Heurix csrftoken 1 year Details
Heurix sessionid 2 year Stores front end user login session data 

Policy change control 

At Cyber-Duck, your data is as important to us as it is to you, so we will always protect and respect your privacy. We comply with the EU General Data Protection (GDPR) and the UK Data Protection Act 2018. This privacy policy describes how we use the personal data we collect from you, how we keep it secure and when we would disclose it to third parties. 

We may make changes to this policy from time to time, for example, to comply with legislation updates or company policy. 

What data does Heurix collect?

Heurix collects, stores and processes personal data which you provide when using the service, for the purpose of providing the service. Data collected includes:

How we collect your data

You directly provide Heurix with most of the data we collect. We use HTML forms that use SSL certificates to encrypt sensitive data like your personal information. We collect and process this data when you:

How we store your data

All your information is stored securely in our CRM and email system, Pipedrive and AutoPilot

Data retention

We retain all personal Heruix data for 5 years unless you ask us to delete it. If requested, we will securely delete your data in line with GDPR principles.

Subject Access Requests (SAR)

correcting, You have the right to see what personal data we hold about you and for how long.

To obtain a copy of this personal information, please email: [email protected]

Please put in the subject line:


We will respond to any requests to access your personal information within 30 days. Requests will be processed free of charge unless the requests from one subject become excessive.


Heurix is a free app, and as such, we encourage you to opt-in to receive the occasional marketing and newsletter, you can opt-out from receiving these communications from us at any time by clicking on the unsubscribe button in these emails.

Who has access to your information?

We will never sell or rent your information to third parties. We will not share any of your personal information with third parties for marketing purposes. Only trusted entities within

Cyber-Duck may access your information for legitimate purposes, and in doing so only in strict accordance with our data security policies and relevant data protection law.

Contact us

If you have any questions about this Privacy Policy, data protection and practices, please contact us at:

Cyber-Duck (T/A Heruix)

12 High Street, Elstree Herts, WD6 3EP, United Kingdom

+44 (0) 20 8953 0070

[email protected] 

This document was last updated on the 6th of May 2021.