This policy explains how we protect personal data for Heurix users.
Data within the Heurix Website is protected in accordance with principles of the EU General Data Protection (GDPR) and the UK Data Protection Act 2018. This privacy policy describes how we use the personal data we collect from you, how we keep it secure and when we would disclose it to third parties.
Heurix is a website that is owned and operated by Cyber-Duck Ltd in the United Kingdom. Any personal data that is processed within Heurix is managed and controlled by Cyber-Duck Ltd. Within this policy, Cyber-Duck is operating as “Heurix”. As a Data Controller, we utilise ISO 27001 accredited information security process ensures that your data remains confidential, integral, and available throughout its lifetime
We use third-party processors who help us operate our business and website or administer activities on our behalf. As a data controller, we ensure our data processors are GDPR compliant. We will share your information with the following third parties if you have given us your permission and only for these purposes:
| Name of process | Purpose | What is processed | GDPR compliance |
| Pipedrive | CRM & Pipeline Management | Collect name, role, contact, and company details to engage with prospects and current clients. | EU Customers data stored in Germany – GDPR Compliant |
| AWS | Hosting and powering the application | All your personal data is processed through AWS services. | Your information is stored securely in the Stockholm, Sweden datacentre of Amazon Web Services (“AWS”). Data is stored using industry-standard security mechanisms and delivered to you via secure channels where necessary to provide services to you. |
| AutoPilot | emails and marketing | Name, company details and email | Details |
Heurix uses cookies, on our website and the Heurix app, cookies are small text files placed on your computer when you visit a website or an app and provide consent.
Heurix will place these cookies on your computer:
| Provider | Name | Expiry | Purpose |
| Cloudflare | __cfduid | May 10th + 30 Days | Details Will be removed 30 days after May 10th- 2021 |
| Google Analytics | _ga | 2 years | Details |
| Google Analytics | _gid | 24 hours | Same details page as above. |
| Heurix.io | cookie:accepted | 1 year | Tells system the user agreed to cookie banner. Only set when the OK button is clicked. |
At Cyber-Duck, your data is as important to us as it is to you, so we will always protect and respect your privacy. We comply with the EU General Data Protection (GDPR) and the UK Data Protection Act 2018. This privacy policy describes how we use the personal data we collect from you, how we keep it secure and when we would disclose it to third parties.
We may make changes to this policy from time to time, for example, to comply with legislation updates or company policy.
Heurix collects, stores and processes personal data which you provide when using the service, for the purpose of providing the service. Data collected includes:
You directly provide Heurix with most of the data we collect. We use HTML forms that use SSL certificates to encrypt sensitive data like your personal information. We collect and process this data when you:
All your information is stored securely in our CRM and email system, Pipedrive and AutoPilot
We retain all personal Heruix data for 5 years unless you ask us to delete it. If requested, we will securely delete your data in line with GDPR principles.
correcting, You have the right to see what personal data we hold about you and for how long.
To obtain a copy of this personal information, please email: [email protected]
Please put in the subject line:
SUBJECT ACCESS REQUEST – YOUR NAME
We will respond to any requests to access your personal information within 30 days. Requests will be processed free of charge unless the requests from one subject become excessive.
Heurix is a free app, and as such, we encourage you to opt-in to receive the occasional marketing and newsletter, you can opt-out from receiving these communications from us at any time by clicking on the unsubscribe button in these emails.
We will never sell or rent your information to third parties. We will not share any of your personal information with third parties for marketing purposes. Only trusted entities within
Cyber-Duck may access your information for legitimate purposes, and in doing so only in strict accordance with our data security policies and relevant data protection law.
If you have any questions about this Privacy Policy, data protection and practices, please contact us at:
Cyber-Duck (T/A Heruix)
12 High Street, Elstree Herts, WD6 3EP, United Kingdom
+44 (0) 20 8953 0070
This document was last updated on the 6th of May 2021.